Return Policy

Hewitt-Tech.com accepts returns only for items that are new, unopened, and in their original packaging. To qualify, you must contact us within 14 days of purchase to obtain a Return Merchandise Authorization (RMA) number. Once issued, RMA numbers remain valid for 14 business days. No returns are accepted for OBDII/scan tools.

All approved returns are subject to a 15% restocking fee, calculated based on the original purchase price (excluding paid shipping like FedEx). Refunds will only be processed for the original purchaser and credited back to the original payment method (e.g., credit card, PayPal). Refunds made via Paypal do not automatically go back to your Paypal funding method.

Items returned in without an RMA, in a condition other than described when the RMA was issued or after the RMA period, may incur higher restocking fees or denied at our discretion. Buyers are responsible for return shipping costs and are asked to provide a return tracking number when shipped.
We aim to process returns promptly, please allow up to 2–3 business days for inspection and processing once we receive the return.